Yes — we ship to most countries worldwide. Every order is dispatched from our Mumbai warehouse and delivered to your door.

Standard shipping is completely free on every order, to every country. Express shipping via UPS is available for $20 USD if you need it faster.

After dispatch (1–2 business days after ordering):

• UAE & Gulf — 8–10 days
• USA, Canada, UK & Europe — 12–15 days
• Australia & New Zealand — 12–15 days
• African Countries — 15–18 days
• Other Asian Countries — 8–10 days

Customs duties may apply depending on your country's regulations. These charges are the responsibility of the buyer. Most Gulf region orders clear customs without extra fees.

Yes. You'll receive a tracking number by email within 1–2 days of placing your order. If you haven't received it after 3 days, email us and we'll send it manually.

We process orders quickly — if you need to cancel or change something, WhatsApp us immediately at +91 9136762965. We'll do our best to catch it before dispatch. Once shipped, we cannot make changes.

First check with neighbours, your building's reception, or your local post office — most missing packages are found within a day or two. If still missing after 48 hours, email support@mashroostore.com with your order number.

We're sorry about that. Email support@mashroostore.com with your order number and a clear photo of the issue within 48 hours of delivery. We'll sort it out immediately.

All prices are listed in USD. Your bank will convert the charge to your local currency at the prevailing exchange rate at the time of payment.

We currently do not offer returns or exchanges on international orders. Please review sizing carefully before placing your order — our size guides on every product page are detailed and accurate.

Email support@mashroostore.com within 48 hours of delivery with your order number and photo evidence. Damaged items are replaced at no cost to you.

If the carrier confirms your package is lost, we will send a free replacement at our cost. Contact us with your order number and we'll begin an investigation with the carrier.

Every product page has a "Size Guide" button next to the size selector. Tap it to open a detailed chart with measurements in both inches and cm. Measure your chest/waist and match to the chart.

Go with the larger size. Our garments are cut with ease already built in, but sizing up gives more comfort and a better silhouette — especially for thobes and abayas.

Cotton pieces may shrink 2–3% after the first wash. Premium nida and imported fabrics are pre-treated and hold their shape. We recommend cold wash and flat drying for all garments.

Absolutely. WhatsApp us at +91 9136762965 with your measurements and the product you want. We'll tell you exactly which size to order.

We accept all major credit and debit cards (Visa, Mastercard, Amex) and PayPal. All payments are processed securely at checkout.

Yes. All transactions are SSL-encrypted. We do not store your card details — payments are processed through Shopify's PCI-compliant checkout.

Try again with a different card, or use PayPal as an alternative. If the issue persists, contact your bank — some international transactions require approval. You can also WhatsApp us and we'll help you complete the order.